Visit the Portal

Go to support.hutechrobotics.com to see the Welcome page.

support.hutechrobotics.com

HUTECH Robotics

Customer Support

HUTECH ROBOTICS

Welcome

We are committed to serve you.

Enter

Click "Enter" to proceed

The Enter button takes you to the ticket submission form where you can describe your issue.

2

Submit a Support Ticket

Fill in your details and describe the issue. Fields marked with * are required.

support.hutechrobotics.com/submit

HUTECH Robotics

Customer Support

Submit a Support Ticket

Tell us about your issue and we'll get back to you as soon as possible.

Email Address *

your@email.com

Company Name *

Your company name

Subject *

BellaBot not responding to commands

Issue Type

Technical / Robot Issue

Robot Model

BellaBot

Urgency

Standard

24 hours

High

Partially working

Critical

Completely down

Description *

Describe the issue in detail...

Attachments

Photos, videos, documents — max 250MB per file

Submit Ticket

3

Ticket Confirmed

You'll receive a unique reference number. Keep it for your records.

support.hutechrobotics.com/ticket-submitted

HUTECH Robotics

Customer Support

✓

Ticket Submitted & Approved!

Your ticket has been approved. Check your email for a link to access your ticket and chat with our support team.

Your reference number:

TKT-20260323-A7B2

Check your email

If you have a maintenance contract, your ticket is approved instantly and you'll receive a login link. Otherwise, our team will review it first.

4

Login via Email Link

No passwords needed. Click the secure link in your email to access your ticket.

mail.google.com/inbox

HUTECH Robotics Support

noreply@hutechrobotics.com

Hi there,

Click the button below to access your support ticket:

Access Your Ticket

This link expires for security. You can request a new one anytime.

Link expired?

If your link has expired, visit the portal and enter your email to request a new one. It only takes a few seconds.

5

Chat & Resolve

View your ticket, message the support team, and get instant help from the AI assistant.

support.hutechrobotics.com/tickets/TKT-20260323-A7B2

HUTECH Robotics

Customer Support

Back to Dashboard

BellaBot not responding to commands OPEN

John Smith (customer)

Our BellaBot has stopped responding to navigation commands since this morning. The screen shows normal but it won't move.

AI Assistant

I can help with that. First, please try restarting the robot by holding the power button for 5 seconds. If the issue persists, check if the LiDAR sensor is obstructed.

Support Team (paolo@hutechrobotics.com)

Hi John, I've also checked your robot's logs remotely. It looks like a firmware update is needed. I'll send you the update instructions shortly.

AI Support Assistant

Ask a question and our AI will try to help using our knowledge base.

6

Admin Login

Staff access the admin panel at support.hutechrobotics.com/admin.

support.hutechrobotics.com/admin

HUTECH Robotics

Support Admin

7

Ticket Dashboard

View all support tickets at a glance. Filter by status and urgency. A "New" badge means the ticket needs your attention.

support.hutechrobotics.com/admin/tickets

HUTECH Robotics

Support Admin

Customers

Settings

Logout

Support Tickets

All Statuses

All Urgencies

TKT-20260323-A7B2
BellaBot not responding to commands
OPENHIGHContractNew

TKT-20260322-C4D1

KettyBot charging issue

PENDING STANDARD

TKT-20260321-E8F3

Invoice query for March service

OPEN STANDARD Contract

8

Approve or Reject Tickets

Non-contract customers need manual approval. Contract customers are auto-approved.

support.hutechrobotics.com/admin/tickets/TKT-20260322-C4D1

HUTECH Robotics

Support Admin

Back to Tickets

KettyBot charging issue PENDING APPROVAL

This customer does not have a maintenance contract. Work may be chargeable.

Approve Ticket

Reject Ticket

Sarah Johnson (customer)

Our KettyBot isn't charging properly. The indicator light blinks red when placed on the dock.

After approving

The customer receives an email with a secure login link to access their ticket and start chatting with the support team.

9

Reply & Resolve

Send replies with attachments, and mark tickets as resolved when done.

support.hutechrobotics.com/admin/tickets/TKT-20260323-A7B2

HUTECH Robotics

Support Admin

John Smith (customer)

The firmware update fixed the issue! BellaBot is working perfectly now. Thank you!

Reply to Customer

Great to hear! If you experience any other issues, don't hesitate to reach out. Happy to help!

Attach files...

Send Reply

Mark as Resolved

10

Customer Management

View all customers, toggle contracts, and manage access from the Customers page.

support.hutechrobotics.com/admin/customers

HUTECH Robotics

Support Admin

Customer Management

All Customers

All Contract Types

Email	Status	Contract	Actions
john@restaurant.com	Approved	Contract	Revoke
sarah@hotel.co.uk	Pending	No Contract	Approve

11

Settings & Knowledge Hub

Manage staff notifications and rebuild the AI chatbot's search index after adding new documents.

support.hutechrobotics.com/admin/settings

HUTECH Robotics

Support Admin

Staff Notification Settings

Paolo Hu — paolo@hutechrobotics.com

EmailPortal

Knowledge Hub

After adding new documents to the Knowledge Hub, rebuild the search index so the chatbot can find the new content.

Rebuild Search Index

When to rebuild

Click "Rebuild Search Index" after uploading new PDF manuals or troubleshooting guides to academy.hutechrobotics.com.